Privacy Policy

Collagen Stickz (Jackson & Rose Partnership) values its customers and respects your privacy, and wants you to be familiar with how we collect, use and disclose information. This Privacy Policy describes our practices in connection with information that we collect through the Site we own and control and which contain a link to this Privacy Policy. 

This Privacy Policy also applies to information collected through off-line means – such as information collected through our galleries, call centres or distribution centres, which are collectively known as "physical assets" in this Privacy Policy.

We encourage you to read this Privacy Policy before using the Site or providing information to us. By using the Site or providing information to us, you understand that we will collect, use and disclose your information in accordance with this Privacy Policy.


UPDATES TO THIS POLICY

We may change this Privacy Policy at any time. Any changes to this Privacy Policy will become effective on the date of publication via the website. By using the Site or providing information to us following such changes, you will have accepted the revised Privacy Policy.

Collagen Stickz does not sell visitor or member information to third parties. We do, however, collect two types of information: Personal Information and Other Information. "Personal Information" is information that relates to you as an identifiable specific individual. "Other Information" is any information that cannot be tied back to you as a specific individual. Other Information is addressed below, under the heading "Other Information".

We and our service providers may collect the following Personal Information:

  • Name
  • Postal address (including billing and shipping addresses)
  • Telephone number
  • Email address
  • Credit and debit card number

IF YOU SUBMIT ANY PERSONAL INFORMATION RELATING TO ANYONE OTHER THAN YOURSELF, YOU REPRESENT THAT YOU HAVE OBTAINED ANY NECESSARY CONSENT FROM THAT INDIVIDUAL FOR USE AND DISCLOSURE OF THAT INDIVIDUAL’S PERSONAL INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.


HOW WE COLLECT PERSONAL INFORMATION

Collagen Stickz collect Personal Information from a number of sources. While we collect Personal Information from you directly, we can also use third-party sources of information in order to fulfil the purposes set out in this Privacy Policy. These sources can include:

  • Financial institutions (e.g., your credit card company or your bank)
  • Services providers
  • Marketing partners
  • Marketing and advertising agencies and networks
  • Previous employers (if you are applying for a job with us)
  • Background screening companies (if you are applying for a job with us)

While we may collect Personal Information from all these sources, we will only use and disclose Personal Information in accordance with this Privacy Policy.


HOW WE USE PERSONAL INFORMATION

Collagen Stickz does not sell visitor or member information to third parties. Depending on the purpose, we may use various categories of information in order to achieve the effects you and we expect. 

As such, it is difficult to specifically call out which category of data will be used for which purpose as the context and circumstances may mandate we use Personal Information for multiple purposes. 

As such, we find it more useful to describe the purposes for which we and our service providers may use any Personal Information we have collected about you. 

To that end, we may use Personal Information about you to:

  • respond to your inquiries and fulfil your requests, including to contact you if necessary
  • process and fulfil your order, for example by confirming your order and your billing and shipping information, processing your payments, delivering your products and communicating with you regarding your order
  • send you important information regarding the Site, changes to our terms, conditions and policies and other administrative information
  • send you information by email, postal mail, telephone and other means about our products, services, and other promotions
  • administer and fulfil our promotions (please note that certain promotions may have additional rules or policies, which could contain different or additional information about how we use and disclose your personally identifiable information; we suggest that you read any such rules or policies carefully − in the event of a conflict between such rules or policies and this Privacy Policy, such rules or policies will govern)
  • help us improve the customer experience, including by learning more about your preferences to help personalize your experience with us
  • analyse trends and statistics in connection with our businesses and Internet properties, including to measure the success of marketing campaigns and to compile statistics about usage and response rates
  • protect the security or integrity of our businesses and Internet properties
  • As we believe to be necessary or appropriate: 

(a) under applicable law, including laws outside your country of residence; 

(b) to comply with legal process; 

(c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; 

(d) to enforce our terms and conditions; 

(e) to protect our operations or those of any of our Affiliates; (f) to protect our rights, privacy, safety or property, or that of you, our Affiliates or others; and (g) to allow us to pursue available remedies or to limit the damages that we may sustain


Similarly to how we use Personal Information, we may disclose Personal Information to service providers, and sometimes third parties, for various purposes. To this end, we may disclose Your Personal Information to the following entities for the purposes associated with each entity:

  • our third-party service providers, who provide services such as website hosting, data storage, data analysis, payment processing, order fulfilment, IT services and infrastructure, customer service, email delivery and administration, credit card processing, auditing and other similar services to enable them to provide services
  • third parties in connection with a gift registry for which you are a registrant or co-registrant
  • by you, on message boards, chat, profile pages, blogs, emails and other services to which you are able to post information and materials (please note that any information and materials that you post or disclose through such services will become public information, and may be available to visitors to the Site and to the general public; we urge you to be very careful when deciding to disclose your Personal Information, or any other information, on or through the Site
  • a third party in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceeding)
  • As we believe to be necessary or appropriate: 

(a) under applicable law, including laws outside your country of residence; 

(b) to comply with legal process; 

(c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; 

(d) to enforce our terms and conditions; 

(e) to protect our operations or those of any of our Affiliates; 

(f) to protect our rights, privacy, safety or property, or that of you, our Affiliates or others; and 

(g) to allow us to pursue available remedies or limit the damages that we may sustain



OTHER INFORMATION WE COLLECT

"Other Information" is any information that does not generally identify you as a specific individual, such as:

  • Browser information
  • Server log files
  • Information collected through cookies, pixel tags and other technologies
  • Physical location of your device
  • Demographic information and other non-personally identifiable information provided by you
  • Aggregated information
  • Sometimes “Other Information” is actually capable of being connected to you as a specific individual. If that is the case, then the information is not “Other Information” but is “Personal Information,” and will have the same kinds of protections as Personal Information.

 


HOW WE COLLECT OTHER INFORMATION

We and our third-party service providers may collect Other Information in a variety of ways, including:

through your browser: Certain information is collected through most devices, such as your Media Access Control ("MAC") address, device manufacturer and model, device identifier, screen resolution, and the type and version of your operating system and browser.

Through server log files: An Internet Protocol ("IP") address is a number that is automatically assigned to a device by an Internet Service Provider ("ISP"), and is identified and logged automatically in our server log files whenever a user visits the Site along with the time of the visit and the page(s) that were visited. We and our service providers use IP addresses for purposes such as calculating usage levels, helping diagnose server problems and administering the Site. 

Using cookies: Cookies allow a web server to transfer data to a device for recordkeeping and other purposes. We and our service providers use cookies and other technologies to, among other things, enhance and personalise your online browsing and shopping experience and facilitate your ongoing access to and use of the Site as well as for online tracking purposes. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. To learn more about cookies, please visit http://www.allaboutcookies.org. If you choose to decline cookies, some or all of the features, functionality and promotions available through the Site − such as the shopping cart, ability to view certain pages, and even placing orders or reviewing your order history – may not be available to you.

Analytics: We may use third-party services, such as Google Analytics in connection with the Site. Such services use cookies and similar technologies to analyse how visitors use the Site to compile statistical reports on activity related to the Site and to provide other services related to the Site. Such services may also collect information about visitors’ use of other websites or other online resources. For more information about Google Analytics, including how to opt out, please visit https://tools.google.com/dlpage/gaoptout. 

Using pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) are small images that may be used by us and our service providers in connection with some pages of the Site and HTML-formatted email messages to, among other things, render such pages to you on various hardware devices and operating system versions, track the actions of users and email recipients, serve relevant marketing communications to you, measure the success of marketing campaigns and compile statistics about usage and response rates. Pixel tags may collect information such as the pages, features and links accessed by a user, and the IP address, browser type and operating system of such user’s device.


THIRD PARTIES AND THIRD-PARTY SITES

To the extent that you submit any Personal Information to any third party (for example, via a third-party software application or service — including any social media service – that is included in, available through or linked to from the Site), such third party’s collection, use and disclosure of such information may be governed by its privacy policy, and not by our Privacy Policy. We recommend that you familiarise yourself with the privacy policies and practices of any such third parties.


WE ARE NOT RESPONSIBLE FOR THE INFORMATION COLLECTION, USAGE, DISCLOSURE OR OTHER PRIVACY PRACTICES OF ANY THIRD PARTIES, INCLUDING OUR AFFILIATES, THIRD-PARTY SERVICE PROVIDERS, ANY THIRD-PARTY SOCIAL MEDIA PLATFORM (SUCH AS FACEBOOK INC.), ANY THIRD PARTY MAKING AVAILABLE THE DEVICES OR OPERATING SYSTEMS FOR WHICH COLLAGEN STICKZ ARE AVAILABLE (SUCH AS APPLE INC. OR GOOGLE INC.) OR ANY THIRD PARTY OPERATING ANY SITE TO WHICH THE SITE CONTAINS A LINK. THE INCLUSION OF A LINK ON THE SITE DOES NOT IMPLY ENDORSEMENT OF THE LINKED SITE BY US OR BY OUR AFFILIATES.


SECURITY

Please exercise caution in submitting Personal Information via the Site especially if you are accessing the Site using a WiFi hotspot or public network. If you have reason to believe that your interaction with the Site is no longer secure (for example, if you feel that the security of any account that you might have with us has been compromised), please immediately notify us of the problem. You may contact us in such circumstances via the "Contact Us" form.