Products in our store are available as one-off purchases. Some are available under a subscription service.
This cancellation policy sets out how you can change or cancel your purchases.
One-off product purchases
Collagen Stickz only accepts returns for faulty or defective products that are unopened. All orders are packed and shipped either the same day or next business day. Orders cannot be cancelled once they have been picked and packed for shipping. We do not accept order cancellations for 'change of mind' or efficacy issues. If you believe you have received defective product, email us within 24 hours of receiving your order on info@collagenstickz.com. Order cancellation is solely at the discretion of Collagen Stickz.
Subscription Service
NOTE: Subscriptions carry a minimum fixed term of 3 MONTHS (one per month for three consecutive months).
You can cancel your subscription anytime, including within the first three month period, however subscription shipments will only cease after the date of termination (excluding the first three months).Shipments that are picked and packed for shipping cannot be cancelled. When you purchase a subscription, you will receive repeat deliveries based on the advertised price and frequency. Your payment details will be stored securely and you will be charged for each of these deliveries on the same calendar day of each month. Shorter months will process orders on the nearest available day of the month. Subscriptions continue until you cancel the subscription (excluding the first 3 month minimum period). If you want to view, edit or cancel your subscription you can do so at any time by clicking the link in the subscription confirmation email sent to your email address following your first order or by logging into your account and viewing order history.